Evaluate additional document workflow software available directly from the vendor, as well as the vendor’s partner solution portfolio. Understand how additional software and solutions will be acquired, deployed, tested, and supported in your organization.

• Does the vendor have a robust partners program for custom solutions?
• Are their published SDKs and API’s readily available for custom applications development?
• Are the vendor’s partner solutions tested and certified that they perform as advertised?
• Does the vendor provide a single point of contact, and provide first, second, and third level support as needed to eliminate frustration determining the source of a problem?

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