Ease of Use for end users means less calls to the help desk, and fewer IT resources for training and problem management. Usability should be paramount, and without compromise.

• Are the product user interfaces intuitive?
• Does the family of products offer a common UI?
• Are the software application user interfaces intuitive?
• How much training is required for a user to become functional?
• Are online help and documentation available and easy to use?
• Does the product work the same way whether you’re copying, printing, scanning or faxing?
• Does the product work the same way from the desktop as from the walkup console?
• Does the product work the same way across a product family with members in different speed bands?
• Does the vendor provide custom print drivers (same look) for both PCL® and PostScript®?
• Is context-sensitive help accessible directly from the device’s walk-up user interface?

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