A failure to communicate timely and accurate information to users and IT administrators on the status of jobs, queues, and devices will result in more intervention by IT staff to solve, prevent or anticipate problems. Solid bi-directional communications both at the device, and across the network is essential.

Does it provide job and device status from the desktop?

Does the product provide viewing of all job queues (print, scan, e-mail, copy, and fax) at the device?

Does it provide alerts to dispatch staff when problems occur?

Does it provide sufficient information, tools, and controls to anticipate problems, reduce machine downtime, minimize user frustration, and reduce calls to the IT Help Desk?

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