Consider carefully the vendor’s commitment to provide robust device and fleet management tools and utilities. And, look for device relationship management software and intelligent monitoring that optimizes the device’s availability and uptime.

• Can you easily integrate the MFP with your existing network and print management tools?
• Does the vendor provide a set of robust Web management tools and reporting systems?
• Does the vendor provide usage reporting or analytical tools?
• Do the vendor’s device management tools provide robust support for competitive equipment, as well as their own?
• Does the system provide remote diagnostics and remote service and ordering of required parts and supplies before they fail?
• Does the vendor offer a comprehensive portfolio of value-added optional services?
• Does the vendor provide superior response time?
• Does the vendor provide global service, analysts, and training support? • Does the vendor provide consistent quality of service?
• Does the vendor provide escalation access to manufacturers product development teams?

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